Contact Driven Coffee Roasters
313 Lake Hazeltine Dr
Chaska, MN 55318
Mon to Fri: 9am – 4pm
Frequently Asked Questions
How fresh is your coffee? How quickly does it ship?
We fresh roast our coffee daily, and ship within 48 hours of roasting – many orders will ship same day! Our coffee is guaranteed fresh!
Can I subscribe to automatically receive your coffee?
Absolutely! On any coffee product page, simply select "Subscribe & Save", then select your desired delivery frequency from the dropdown menu.
Can I modify my coffee subscription?
Simply log in to your account and select "My Subscription", then select "View" next to your recurring order. Here you can cancel your subscription, change your address, change payment information, or change the delivery frequency.To change your delivery frequency, select "Switch Subscription" and change the dropdown menu frequency to your desired delivery schedule.
Can I change the coffee I subscribed to?
Each subscription auto-repeats your first order at the selected delivery frequency. To change or modify your order, you will need to cancel your current subscription and re-subscribe to a new coffee order.To cancel or modify your subscription simply log in to your account and select "My Subscription", then select "View" next to your recurring order, then select "Cancel".
Can I pause or cancel my coffee subscription?
You can cancel and reactivate your subscription at any time. If you cancel before the next renewal date, your subscription won’t be processed for the next billing cycle. Then you can simply reactivate and start it back up again when you're ready. Steps below: 1) Login to your account here 2) Select "My Subscription" from the left menu 3) Select the "Cancel" button under actions 4) When you're ready to reactivate your subscription, simply log in again, navigate to "My Subscription" and select the "Reactivate" button
What are your recommended brewing instructions?
We recommend brewing 2 tablespoons per cup, so 16 tablespoons per 8 cups. This can be adjusted to taste, so if it is too strong use less coffee next time, too weak you can use more. We also have brew instructions printed on the side of our bags, so take a peak there for some more info.
What is your darkest roast coffee?
What is your lightest roast coffee?
If you like light roast coffees we recommend our Breakfast Blend. It's a very smooth cup with hints of floral, perfect for the first cup of the day.
What is your strongest coffee?
Coffee strength is a direct correlation to the ratio of coffee and water used, not the roast. If you prefer a stronger coffee, keep the amount of water constant and increase the amount of coffee. For weaker coffees keep the amount of water constant and decrease the amount of coffee.
How should I store my coffee?
We recommend storing coffee in an airtight container in a cool dark place such as a cabinet. Moisture, oxygen, and light degrade the freshness of coffee.
Should I store my coffee in the fridge or freezer?
No, coffee should be stored in an airtight container in a cool dark place such as a cabinet. If coffee is stored in the freezer it goes through temperature changes that can result in condensation and coffee degradation. In addition, the coffee can absorb flavors and odors from the food around it.
How long is your coffee fresh for?
Coffee is freshest within 2-3 weeks of roasting, so for the best flavors we recommend consuming within that timeframe. After about 2 weeks you will begin to notice a decline in the nuances and flavors as the gasses are released.
Do you accept returns?
Coffee is a perishable product so we are unable to accept returns. If there is a problem with your coffee contact us within 2 days of receiving your product and we will do what we can to make it right.
What are the delivery charges from the online store?
We offer free shipping on all web orders. No gimmicks, tricks or bamboozling, just free shipping.
How long will delivery take?
Delivery time depends on both the proximity of the shipping address to Minnesota and the shipper used. Most orders arrive in 5 days or less from the ship date.